Terms and Conditions of Sale

Company: SP PRINT LTD

Address: 61/63 Stanley Road, Bootle, England, L20 7BZ

Email address: contact@supporterid.com

Register: 15548938

General terms and conditions of sale for products sold on supporterid.com

Last updated: 24/06/2025

This website is operated by SP PRINT LTD On this site, the terms "we", "our" and "us" refer to SP PRINT LTD.SP PRINT LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting this site and/or purchasing one of our products, you engage in our "Service" and agree to be bound by the following terms ("Terms of Sale", "Terms of Sale and Use", "Terms"), including the additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Sale and Use apply to all users of this site, including, but not limited to, users who browse the site, who are sellers, customers, merchants, and/or content contributors.

Please read these Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services offered therein. If these Terms of Sale and Use are considered an offer, acceptance is expressly limited to these Terms of Sale and Use.

Any new features or tools that will be added to this store later will also be subject to these Terms of Sale and Use. You can consult the most recent version of the Terms of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after the posting of any changes constitutes your acceptance of those changes.

Our store is hosted on Systeme.io. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Article 1 - Purpose

These conditions govern sales by the company SP PRINT LTD registered in the Trade and Companies Register under number 925 384 240 and whose registered office is located at 59 RUE DE PONTHIEU 75008 PARIS

Article 2 - Price

The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of SP PRINT LTD. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, regardless of their origin, are payable in euros.

The company SP PRINT LTD reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of validation of the order and subject to availability.

The products remain the property of the company SP PRINT LTD until full payment of the price.

Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 - Orders

You can place an order.

Specify the chosen methods, for example:

- Online: https://supporterid.com

- By email: contact@supporterid.com

Contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The company SP PRINT LTD reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Validation of your order

Any order appearing on the website https://supporterid.com implies adherence to these General Conditions. Any order confirmation implies your full and complete adherence to these general conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will constitute proof of the transaction.

You declare that you have perfect knowledge of it.

The order confirmation will constitute signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be communicated to you in PDF format via the order confirmation email address.

Article 5 - Payment

The validation of your order implies for you the obligation to pay the indicated price.

Payment for your purchases is made by credit card using the secure STRIPE system.

The card is only debited at the time of shipment of the order. In case of split deliveries, only the shipped products are debited.

Article 6 - Right of withdrawal

In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay penalties.

Returns must be made in their original and complete condition (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are FREE.

In the event of exercising the right of withdrawal, the company SP PRINT LTD will reimburse the sums paid, within 14 days following the notification of your request and via the same payment method as that used during the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

- The supply of services fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

- The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

- The supply of goods made according to the consumer's specifications or clearly personalized.

- The supply of goods likely to deteriorate or expire rapidly.

- The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.

- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.

- The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.

- Transactions concluded at a public auction.

- The supply of digital content not supplied on a tangible medium whose performance has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

Article 7 - Availability

Our products are offered as long as they are visible on the site supporterid.com and within the limits of available stocks. For products not stocked, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made.

In addition, the website https://supporterid.com is not intended to sell its products in large quantities. Therefore, the company SP PRINT LTD reserves the right to refuse orders of 150 identical items.

Article 8 - Delivery

Products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page.

In case of shipping delay, an email will be sent to you to inform you of a possible consequence on the delivery time indicated to you.

In accordance with legal provisions, in case of late delivery, you have the option of cancelling the order under the conditions and terms defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will refund it and the shipping costs under the conditions of article L 138-3 of the Consumer Code.

In case of deliveries by a carrier, the company SP PRINT LTD cannot be held responsible for delivery delays exclusively due to customer unavailability after several appointment proposals.

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-conformity of a sold product, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by MAIL within 30 days of delivery.

Products must be returned to us in the state in which you received them with all their elements (accessories, packaging, instructions...). Shipping costs will be reimbursed to you based on the invoiced rate and return costs will be reimbursed upon presentation of supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with current French legislation. The responsibility of the company SP PRINT LTD cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services that you intend to order.

Furthermore, the company SP PRINT LTD cannot be held responsible for damages resulting from improper use of the purchased product.

 

 

Finally, SP PRINT LTD cannot be held liable for any inconvenience or damage inherent to the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses.

 

 

 

Article 11 - Applicable law in case of disputes

 

 

 

The language of this contract is French. These terms and conditions of sale are subject to French law. In the event of a dispute, only the French courts shall have jurisdiction.

 

 

 

Article 12 - Intellectual property

 

 

 

All elements of the https://supporterid.com website are and remain the exclusive intellectual property of SP PRINT LTD. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual, or audio. Any simple or hypertext link is strictly prohibited without the express written consent of SP PRINT LTD.

 

 

 

Article 13 - Personal data

 

 

 

SP PRINT LTD reserves the right to collect personal information and data concerning you. This information is necessary for managing your order and for improving the services and information we send you.

 

 

 

This data may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing, and payment.

 

 

 

This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations.

 

 

 

In accordance with the law of January 6, 1978, you have a right to access, rectify, and object to your personal information and data, directly on the website.

 

 

 

Article 14 - Archiving and Proof

 

 

 

SP PRINT LTD will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

 

 

 

The computerized records of SP PRINT LTD will be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

 

 

 

Article 15 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

 

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we modify or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

 

 

 

You agree to provide current, complete, and accurate order and account information for all orders placed through our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

 

 

 

Article 16 – OPTIONAL TOOLS

 

 

 

We may provide you with access to third-party tools over which we neither monitor nor have any control or influence.

 

 

 

You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no legal liability arising from or relating to your use of these optional third-party tools.

 

 

 

If you use the optional tools offered on the site, you do so at your own risk and discretion, and you should consult the conditions under which these tools are offered by the relevant third-party provider(s).

 

 

 

We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions of Sale and Use.

 

 

 

Article 17 – THIRD-PARTY LINKS

 

 

 

Certain content, products, and services available via our Service may include material from third parties.

 

 

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

 

 

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

 

 

 

 

 

Article 18 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

 

 

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

 

 

 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions of Sale and Use.

 

 

 

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.